1. INTRODUCTION
Welcome to the Cafe Casino Privacy Policy. We ("Cafe Casino," "we," "us," or "our") are dedicated to safeguarding the privacy and security of your personal information. We understand that by using our online gaming services, website, and mobile applications (collectively, the "Services"), you are placing your trust in us to handle your data responsibly.
This Privacy Policy outlines how we collect, use, store, and disclose information about you. It applies to all players and visitors who access our Services. By registering an account or using our website, you acknowledge that you have read and understood the practices described in this policy. We operate in strict compliance with applicable data protection laws to ensure transparency and control over your personal data.
2. INFORMATION WE COLLECT
To provide a seamless and secure gaming experience, we collect specific types of information. This data allows us to verify your identity, process financial transactions, and improve our platform.
2.1 Personal Information
When you register an account, we collect personally identifiable information (PII) that you provide directly to us:
- Identity Data: Full name, date of birth, and gender.
- Contact Data: Email address, physical billing address, and phone number.
- Verification Documents: Copies of government-issued IDs (passport, driver's license), utility bills, or bank statements required for our Know Your Customer (KYC) compliance processes.
- Financial Data: Bank account details, credit/debit card numbers (partial), and cryptocurrency wallet addresses used for deposits and withdrawals.
2.2 Technical Usage Data
We automatically collect certain information when you interact with our Services to ensure system integrity and performance:
- Device Information: IP address, browser type, operating system, device model, and unique device identifiers.
- Log Data: Login times, pages viewed, game history, betting patterns, and crash reports.
- Location Data: Geo-location information derived from your IP address to ensure you are accessing the Services from a permitted jurisdiction.
3. HOW WE USE YOUR INFORMATION
We use your information for legitimate business purposes necessary to operate a regulated online casino:
- Account Management: To create, maintain, and secure your player account, and to process your wagers and transactions.
- Identity Verification: To confirm your age and identity, ensuring compliance with anti-money laundering (AML) laws and preventing fraud.
- Customer Support: To respond to your inquiries, resolve technical issues, and provide assistance via live chat or email.
- Marketing: With your consent, we may send you promotional emails, SMS messages, or push notifications regarding bonuses, new games, and exclusive offers. You may opt-out at any time.
- Service Improvement: To analyze user behavior and feedback, allowing us to optimize our website layout, game selection, and overall user experience.
- Security: To detect and prevent unauthorized access, bot usage, collusion, and other illegal activities that compromise the integrity of our games.
4. INFORMATION SHARING AND DISCLOSURE
Cafe Casino does not sell your personal data. However, we may share your information with trusted third parties under strict confidentiality agreements:
4.1 Service Providers
We engage third-party companies to perform services on our behalf, such as payment processing, fraud detection, email delivery, and customer support software. These providers have access to your information only to perform these specific tasks and are obligated to protect your data.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose data to enforce our Terms of Service or protect the rights, property, or safety of Cafe Casino, our players, or the public.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
5. DATA SECURITY
We employ industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:
- SSL Encryption: All sensitive data transmitted between your browser and our servers is protected using 128-bit Secure Socket Layer (SSL) encryption technology.
- Firewalls: Our servers are protected by advanced firewalls and intrusion detection systems.
- Access Control: Access to personal data is restricted to authorized employees who need the information to perform their job duties.
- Payment Security: We do not store full credit card numbers on our servers. Financial transactions are processed through PCI-DSS compliant payment gateways.
While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
- Essential Cookies: Necessary for the operation of the website (e.g., maintaining your login session).
- Preference Cookies: Allow us to remember your preferences (e.g., language, odds format).
- Analytics Cookies: Help us understand how visitors interact with the website by collecting and reporting information anonymously.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
7. YOUR RIGHTS AND CHOICES
You have certain rights regarding the personal information we hold about you:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of any inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your account and personal data, subject to our legal obligations to retain records for AML/KYC purposes.
- Marketing Opt-Out: You can unsubscribe from marketing communications by following the "unsubscribe" link in our emails or contacting support.
To exercise any of these rights, please contact our Customer Service team.
8. DATA RETENTION
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Generally, transaction records and gameplay history are retained for a minimum of 5 to 7 years.
9. PROTECTION OF MINORS
Our Services are strictly intended for individuals who are at least 18 years of age (or the legal age of majority in their jurisdiction). We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information and terminate the account immediately. We encourage parents and guardians to monitor their children's internet usage.