Search for answers or browse topics below.
Cryptocurrency is the preferred banking method at Cafe Casino for several reasons. First, it offers the highest success rate for deposits, bypassing the restrictions often placed on credit cards by banks. Second, it is the fastest way to get paid; withdrawals are typically processed within 24 hours (often much sooner). Finally, crypto users are eligible for our largest bonuses, including the 350% Welcome Bonus.
We accept Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), and Tether (USDT). If you are new to crypto, check our "Bitcoin Guide" in the footer for a step-by-step tutorial.
We know you want your winnings fast. Our withdrawal timeframes depend on the method selected:
Please note that all withdrawals undergo an internal review period, typically 24-48 hours, to ensure security and compliance.
Cafe Casino does not charge fees for cryptocurrency deposits. However, your wallet or exchange may charge a small network mining fee. For credit card deposits, your bank may charge an international service fee or a cash advance fee, as we process payments offshore. We recommend using crypto to avoid these potential bank charges.
A rollover requirement is the amount you must wager before you can withdraw bonus funds or any winnings generated from them. For example, if you deposit $100 and receive a $100 bonus with a 25x rollover, you must wager ($100 + $100) x 25 = $5,000.
Different games contribute differently to this requirement:
You start earning Perks Points from your very first spin. As you accumulate points, you climb through our 8 reward tiers. The higher your tier, the better your redemption rate when exchanging points for cash bonuses. The best part? Your tier status is permanent. Once you unlock a level, you will never be downgraded due to inactivity.
To ensure the safety of our platform and comply with international regulations, we may ask you to verify your identity, especially before your first withdrawal. This "Know Your Customer" (KYC) process usually involves uploading:
Verification is a one-time process and is handled by our secure compliance team.
Click the "Log In" button at the top right, then select the "Forgot Password?" link. Enter the email address associated with your account and your date of birth. We will send you a secure link to reset your credentials. If you do not receive the email within a few minutes, check your spam folder or contact Live Chat for assistance.
Absolutely. We use a Random Number Generator (RNG) to determine the outcome of every spin, card deal, and dice roll. This software ensures that results are statistically random and cannot be manipulated by the casino or the player. Our RNG is regularly audited and certified by independent third-party testing agencies to maintain fairness and transparency.
If you lose internet connection while playing a slot game, the spin will complete on our server. The next time you log in, you can check your "Game History" to see the result of that round. If you are disconnected during a table game action (like Blackjack), the hand will typically auto-stand or be saved until you reconnect, depending on the software provider's specific rules.
Our Customer Service team is available 24/7 to assist you.